Privacy Policy

Your privacy is of utmost importance to us.  In no way is any of your personal or shopping history information shared in any way with anyone. Credit card or any other financial information is only retained long enough to process payments.  We will never sell, rent or share any of your information.. including your email address.

Shipping Charges
Shipping charges are based on actual charges from UPS using weight and Zip code for calculation.

Credit Card Security
All information is encrypted and transmitted without risk using a Secure Sockets Layer (SSL) protocol.
We do not keep Credit Card Information.

Returns Policy

The safety of birds is of utmost importance here at AVIANLOVE.  With that in mind, items that cannot be sterilized cannot be accepted for return.  This includes toys, food, and parts that have been opened and/or brought into an environment with birds. Most of you would not want to receive goods that had been exposed to other birds previously.  Cages and playstands cannot be returned once they have been accepted and opened.  If you are missing any pieces to your cage or playstand, please contact us and we will contact the manufacturer for replacement of the missing part.  Of course if there is any damage or defect in merchandise, we will take care of any problem. We want our customers to be completely satisfied, but we also need your understanding that we want to maintain a high safety policy for everyone's birds.
Please contact customerservice@avianlove.com  immediately should you require assistance regarding your order.

Company Info

AVIANLOVE.com  has been in business in the State of Florida since 2004, and are owned and operated by Nancy Clifford, who has over 20 years experience with Parrots sharing her life.   Address information is provided below for correspondence, or mailing or faxing orders.

AVIANLOVE Parrot & Bird Supplies
2142 Softwind Trl W
Suite 2
Jacksonville, Florida 32224

Telephone (toll-free): 1-866-711-4984
(M-F 9am-5pm EST)

Fax: (904) 685-2565

should you have any questions regarding shopping for your parrots or parrot behavior, you can reach her at  nancy@avianlove.com